Privacy Policy

Travomaya Hospitality India Pvt. Ltd. (“Travomaya”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our homestay booking services through our website, customer support channels, or other platforms. By accessing or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

1.1 Personal Information

• Full name
• Mobile number
• Email address
• Government-issued ID details (for check-in verification)

1.2 Booking Information

• Check-in and check-out dates
• Homestay location
• Number of guests
• Booking preferences

1.3 Technical & Usage Information

• IP address
• Device and browser information
• Website usage data (cookies, logs, analytics)

1.4 Payment Information

• Transaction details such as payment reference number and amount

(We do not store card or banking details)

2. How We Use Your Information

We use your information to:

• Process and confirm homestay bookings
• Communicate booking updates, confirmations, or cancellations
• Verify guest identity for legal and safety purposes
• Improve our services and customer experience
• Comply with applicable legal and regulatory requirement

3. Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to complete your booking
• Consent – where you have provided permission
• Legal obligation – compliance with laws and regulations

4. Sharing of Information

We may share your information only when necessary

• With homestay owners or partners to complete bookings
• With secure payment gateways for transaction processing
• With authorities if required by law

We do not sell, rent, or trade your personal information to third parties

5. Cookies & Tracking Technologies

We use cookies and similar technologies to

• Ensure smooth website functionality
• Analyse traffic and improve performance
• Enhance user experience

You may disable cookies through your browser settings, but some features may not work properly.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your personal data

from unauthorized access, misuse, loss, or disclosure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide homestay services
• Meet legal and regulatory requirements
• Resolve disputes

After this period, data is securely deleted or anonymized.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for promotional communications

Requests can be made by contacting us

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental or guardian consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our

platform with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us:

Travomaya Hospitality India Pvt. Ltd.

📞 Call Us: +91 70426 38948

📧 Mail Us: info@travomaya.com